Refund Policy
Please note we do not refund our original shipping cost.
If something arrives damaged we will be happy to help. Please note, we require a photo of the damage including how it arrived in the shipping box. Please notify us within 48 hours of delivery of any damage.
A few things to note about our products:
- It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple weeks, some need a couple months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will dictate how long it takes to see results. It takes time to help reduce the inflammation below the surface of the skin and to work through the breakouts you have had for many weeks, months, or years.
Some users clear up really quickly while others need more time. This is based on your skin and the nature of the way breakouts work.
- These products can make you break out before you see clear skin. This doesn't happen to everyone and isn’t specific to our products. When you introduce new skincare, it works to speed up new skin cell growth and to pull inflammation below the surface up and out. This process generally takes a few weeks but great results are seen after this and no new breakouts will form and appear. This won't last forever and note these breakouts would have come up on their own time regardless.
We offer a 7 day guarantee, if you are unsatisfied with Sid Natural products please send back your items with the original receipt to be eligible for an approved refund. However, keep in mind when a product is open and is used more than once, it automatically lose its value to 30%. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or our gift card, within 7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@sidsnatural.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atrefunds@sidsnatural.com.
Order Processing Time
PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
Hours of Operation
Mon - Fri - 9:00 am - 5:00 pm (EST)
**Closed On Federal Holidays**
Stolen/Lost Packages
We are not responsible for lost or stolen packages, if tracking indicates the package was delivered, we will not reship or refund orders that have been lost or stolen.
Please contact your mail carrier and have your tracking number ready to provide to them.
Insufficient Address
If your order is returned due to insufficient address or typos, you will be responsible for paying the fee to reship. A refund will not be granted.
Damaged Items
When your package arrives, if damage occurred to the items in your shipment, please send an email including your Order # and pictures to customercare@sidnatural.com. We reply to emails within 24-48 business hours.
**Non-returnable items:
• Gift cards
PLEASE ALLOW 5-7 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
Please note: Order processing time does not include time the package is on the road to the destination. Once shipped, the package will be in transit the amount of days of the service selected at checkout.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at refunds@sidsnatural.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
